Last updated: 18th January 2026

Made-to-order products

All Raise The Colours Official merchandise is printed to order. This means each item is produced specifically for your purchase.

Because of this, we do not accept returns or exchanges for:

  • change of mind

  • incorrect size selection

  • unwanted items

  • ordering errors made by the customer

Please check product details and sizing information carefully before placing your order.

Faulty or damaged items

In the unlikely event that your item arrives faulty or damaged, we will of course put this right.

What to do

If there is an issue with your order, please contact us within 28 days of dispatch and include:

  • your order number

  • a clear photo of the fault or damage

  • a brief description of the issue

Once verified, we will arrange either:

  • a replacement, or

  • a refund, where appropriate

Faults reported after 28 days from dispatch may be eligible for replacement only and not a refund.

Returns to sender / delivery issues

If an order is returned to us due to:

  • an incorrect or incomplete delivery address

  • failure to collect from a delivery point

  • refusal of delivery

We will contact you to arrange re-delivery.
Please note that additional shipping costs will apply for re-sending the order.

Where returns are sent

We do not accept unsolicited returns.

As items are produced and fulfilled by a third-party printing partner, customer returns cannot be accepted on site unless a fault has been confirmed in advance.

Please contact us first before returning any item.

Contact us

For all returns or refund enquiries, please contact:

Email: sales@raisethecoloursofficial.com

We aim to respond as quickly as possible and resolve issues fairly and efficiently.